Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
9.2 / 10 Guest Rating

Auténtico Vertical Playa del Carmen

Avenida 10 #16-40, entre Calle 38 Norte, Playa del Carmen, mx

Auténtico Vertical Playa del Carmen - main view

About the Property

Luxurious Amenities
Auténtico Vertical Playa del Carmen offers air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV. Guests can also enjoy the outdoor swimming pool, terrace, and shared lounge.

Convenient Services
This 4-star hotel provides a range of services such as concierge assistance, dry cleaning, airport transfers, and 24-hour front desk support. Room service is available for guests' convenience, along with free WiFi throughout the property.

Prime Location
Located in the heart of Playa del Carmen, just 300 meters from the beach, Auténtico Vertical Playa del Carmen is surrounded by popular attractions like Playacar Beach and Church of Guadalupe. Don't miss the chance to experience luxury and comfort in this vibrant destination.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional79 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

C
Carmita
Verified booking
partner
Standard Room
Stayed in Apr 1, 2025

"Exceptional"

10.0

Awesome property, Cool artwork and staff. What a great stay! ☺️

Helpful?
R
Robert
Verified booking
Standard Room
Stayed in Mar 12, 2025

"Good"

6.0

We had to change rooms after the first night because the AC was not working even after they attempted to fix it. We did not have hot water at all during the entire stay which was 7 days.

Helpful?
A
Angeles
Verified booking
Standard Room
Stayed in Mar 10, 2025

"Exceptional"

10.0

El hotel es muy bonito.

Helpful?
V
Victor
Verified booking
Standard Room
Stayed in Mar 6, 2025

"Exceptional"

10.0

Excelente calidad en la habitación, amplia y confortable

Helpful?
D
Dawndi
Verified booking
partner
Standard Room
Stayed in Mar 3, 2025

"Good"

6.0

Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well.

Helpful?
C
Chase
Verified booking
Standard Room
Stayed in Feb 25, 2025

"Exceptional"

10.0

Clean and exactly as described

Helpful?
J
Julee
Verified booking
Standard Room
Stayed in Feb 20, 2025

"Comfortable, clean room"

10.0

Comfortable, clean room. Will use again when we are in town.

Helpful?
R
Rodney
Verified booking
partner
Standard Room
Stayed in Feb 18, 2025

"Good"

6.0

The property itself was very charming. It is an older building with some modern updates. It does have an elevator, which is very convenient for those who have mobility challenges. The biggest issue was the lack of hot water. A repeat guest mentioned that they experienced the same issues a year ago.

Helpful?
M
mjl704
Verified booking
Couples
Standard Room
Stayed in Feb 10, 2025

"No hot water"

4.0

My girlfriend and I stayed during the week of Feb 3, 2025. There were numerous problems with this hotel: The safe in my room was non-operational, the coffee pods never got refilled, the sink was leaking and got our towels in the cupboard wet, there was no hot water for the entirety of the stay, and there was no water at all for much of the day on Saturday. The staff didn’t take any responsibility for the water issues and even smirked at another customer who I saw making a similar complaint at the front desk. We also had to proactively ask for more toilet paper. In 35 years of staying at hotels while travelling I’ve never seen a hotel that doesn’t provide an extra roll without the guest having to chase down housekeeping. They also seemed to not have any information about the laundry service advertised in the elevator, and none of the staff seemed to be able to find any info, resulting in me having to go waste my time at a laundromat. Also, the so-called taxi service was the front desk guy telling us to go outside to hail a taxi. Only positives were the location near the beach and the 5th Avenue area, and the room was cleaned well each day.

Helpful?
J
Jose Luis
Verified booking
Standard Room
Stayed in Feb 3, 2025

"Good"

2.0

Broke my stuff and did not reimburse me anything hot tub and as dirty and with clothes in them

Helpful?