Auténtico Vertical Playa del Carmen

Awesome property, Cool artwork and staff. What a great stay! ☺️

We had to change rooms after the first night because the AC was not working even after they attempted to fix it. We did not have hot water at all during the entire stay which was 7 days.

El hotel es muy bonito.

Excelente calidad en la habitación, amplia y confortable

Good location close to Chedraui and Oxxo. Very good bakery across the street. Pillows were hard and lumpy, had a hard time getting toilet paper and towels. TV did not work as well.

Clean and exactly as described

Comfortable, clean room. Will use again when we are in town.

The property itself was very charming. It is an older building with some modern updates. It does have an elevator, which is very convenient for those who have mobility challenges. The biggest issue was the lack of hot water. A repeat guest mentioned that they experienced the same issues a year ago.

My girlfriend and I stayed during the week of Feb 3, 2025. There were numerous problems with this hotel: The safe in my room was non-operational, the coffee pods never got refilled, the sink was leaking and got our towels in the cupboard wet, there was no hot water for the entirety of the stay, and there was no water at all for much of the day on Saturday. The staff didn’t take any responsibility for the water issues and even smirked at another customer who I saw making a similar complaint at the front desk. We also had to proactively ask for more toilet paper. In 35 years of staying at hotels while travelling I’ve never seen a hotel that doesn’t provide an extra roll without the guest having to chase down housekeeping. They also seemed to not have any information about the laundry service advertised in the elevator, and none of the staff seemed to be able to find any info, resulting in me having to go waste my time at a laundromat. Also, the so-called taxi service was the front desk guy telling us to go outside to hail a taxi. Only positives were the location near the beach and the 5th Avenue area, and the room was cleaned well each day.

Broke my stuff and did not reimburse me anything hot tub and as dirty and with clothes in them