GLOBALSTAY. Elegant Downtown Apartments

We liked the location and the view from the balcony.

The parking garage was confusing!

The property is really close to a Tim Horton's so getting a quick breakfast and coffee was very convenient. There were other restaurants and pubs within a short walking distance so food options were not a problem.

I had no complaints. This apartment was very clean and had everything! If staying longer than the 1 night, I would have bought some groceries and ate in some.

The location was good

We booked self-catering accommodation so we could cook for our family. The hob did not work for the whole length of our 10-day stay. As a result, we couldn't cook for our children who have specific dietary requirements. The curtains were too small for the windows in our bedroom and in the living area and didn't block out the light. The curtain pole fell off the window in the bedroom also. The noise from the train every few minutes kept us all awake each night. I contacted Globalstay on several occasions, and my husband rang them to try to get hob fixed or to get a portable one. We were advised that curtains would be replaced, but this didn't happen either. When we got nowhere, I then made a formal complaint and asked several times to speak with the owner as we were not getting anywhere. . To date, we have not received any communication. The customer service for this apartment is so diar and we are very disappointed. They kept asking us to send a video of a cooker not working (absolutely ridiculous). We ended up throwing out food as we couldn't use the hob. The accommodation cost over €300 a night and it is definitely not worth it. We had to spend a huge amount of money eating out which had not planned for. We will never stay here again

The handover was supposed to take place in person. This was changed at short notice. The key was in a key deposit box attached to a tree. Unfortunately, there were many trees with many safe deposit boxes in the street. We had to try several of them. Some of them worked, others didn't. Several phone calls to the rental company did not make the problem any easier. The description of the location of the safe deposit box was incorrect! In addition, we were not assigned the property we had rented. Again, a phone call to Globalstay did not solve the problem... I will never book anything through this company again!

The view was great in the 47th floor & the apartment was comfortable

The apartment complex was like a drug den, place smells of drugs & pet urine The lift service was awful, sometimes waiting for over 15mins for it then stops at a lot of floors, so if you have an appointment you need to leave a lot earlier so you can get out. The access to the building, you had a few minutes to access lift to pick up keys, took us a few times to get in apartment. Also the apartment next door was very noisy & had a pit bull dog tied to the apartment door handle so every time we left the apartment we had to step over a dog. The reception staff was not interested in any problems. Also only one tea spoon & no coffee maker, which we contacted owners on & they done nothing about it. It was in a good area close to two restaurants & supermarkets, also all towels were wet & still in washing machine. Also very noisy from the trains all day & night. Would not stay there again.

The balcony