Valtur Cervinia Cristallo Ski Resort

Facilities and restaurants were excellent, as was the entertainment

Parking fees and bar costs were excessive

High quality

Tout … une belle ambiance

Rien

Well appointed. Useful to have ski hire on site

Charges for shuttle bus to town. 10 euros PER PERSON for one way trip in the evening. The drive is under 3 minutes but the walk is a climb.

Comfy rooms, good bar area, excellent boot room and decent food. Excellent bus service to get you to and form the slopes which ran all day as it is to far to walk in ski boots. Downside to the hotel - 1) Spa Prices are a rip off - double what I would find acceptable in such a standard of hotel. 2) NO house wine OR basic water is include in the half board - I find it incredible we had to buy bottles of water in the evening and they wouldn't supply us with tap water. 3) They have lots of waiters and bar staff but they were not particularly attentive, they were happy to stand together and chat rather than walk the bar or restaurant area to be pro-actively looking for servicing the guests.

Struttura nuova, da poco ristrutturata con ski room interna e servizio navetta gratuito fino alle 19

Servizi non eccellenti considerato che si tratta di una struttura a 5 stelle

Struttura ristrutturata, camere ben arredate

Letto scomodo, camera rifatta molto superficialmente, la ristorazione lascia molto a desiderare. A parte la gaming room nessuna attività per teens.

Breakfast quality and variety was very good. Location for access to slopes and ski in was great (although magic tapis for ski out wasn't working every day). Ski rental staff were excellent, great quality equipment. Spa facilities were very good (see other comment re access times). Hotel was modern and clean and rooms, whilst not large had all the facilities needed. Beds were very comfortable. Overall staff were pretty good.

Check-in was unfortunately very slow (45mins+), even though we were the only group (8 people) who were checking in at that time. Spa facilities were limited to one hour (strictly enforced) and we didn't get to book in on a couple of other days, despite trying to get a slot as soon as spa opened. We were told in writing when I wrote to hotel that it was "a deliberate business choice" to allow non-residents to use the spa. If this means residents cannot get to use the facilities then I would have hoped this policy was made clear on the website. Apparently, the pool is not limited to one hour but all other facilities are. The hotel also charged €10 per person to use the shuttle minibus after 7pm to take people on the journey down to or up from the village centre. This, despite the fact the hotel is on a dark road and is 10+mins walk uphill from the centre. Our party would have been charged €80 each way! Again, when we questioned this we were told this is "not the result of an unforeseen inconvenience, but part of the hotel's current service model". Not sure how this is of service to customers who are paying €450+ per room per night. Other hotels run free services til 11pm Within our group we have stayed in Cervinia hotels more than 12 times. For the price we paid it was disappointing vfm compared to others.

Beautiful hotel. Great location and friendly staff. Wonderful pool and nice staff facilities.

Rather uncomfortable beds and horrible pillows. Overpriced restaurant for buffet at 60 Eur per person.

Organizzazione

Pulizia, percorso troppo lungo e freddo per raggiungere ristorante per colazione e cena, temperature da troppo freddo (camera/corridoi) al troppo caldo (ristorante) a seconda degli ambienti. Snack bar da migliorare