The Ritz-Carlton, Portland

From the moment I arrived at The Ritz-Carlton, Portland, I knew I was in for something special. The hotel is sleek, modern, and welcoming—every inch of the space is thoughtfully designed to be both luxurious and comfortable. The moment you walk in, the calm and relaxing atmosphere puts you at ease. I stayed in a beautifully appointed Executive Suite with stunning views, perfect temperature control, and high-end finishes throughout. I chose to upgrade to the Club Lounge on the 20th floor, and it was well worth it. The lounge offers panoramic views of the city, delicious culinary offerings throughout the day, and exceptional service from the lounge ambassadors. The space was clean, quiet, and perfectly laid out for both relaxing and working. The pre-arrival team exceeded expectations. They were responsive, attentive, and ensured that every advance request was handled flawlessly—special thanks to Charlotte, Joey, and Tamar from Guest Relations and Concierge. They crafted a seamless and memorable experience before I even arrived. Upon check-in, I was warmly greeted by Matt from the bellman team, who was incredibly helpful and friendly throughout my stay. Housekeeping was equally impressive—my room was immaculate, with my pillow preferences and temperature settings exactly as requested. I also sent a few items for dry cleaning, and Rebecca, the Director of Housekeeping, personally contacted me to confirm spot-cleaning needs. She even offered to handle it in-house to expedite the service. That kind of personalized care is rare and truly appreciated. This was, without a doubt, a top-tier hotel experience. The attention to detail, the professionalism, and the warmth of the staff made this stay unforgettable. I can’t recommend The Ritz-Carlton, Portland enough. Run—don’t walk—to experience it for yourself. They truly knock it out of the park!

Hotel is near different dining options.

Exceptionally helpful, friendly staff. Our stay could not have been better!

Fabulous!

Amazing service! Lots of homeless… the only issue

We booked a premium suite at the Ritz-Carlton Portland expecting an easy, luxury experience. What we got was one issue after another — delays, bad communication, and the kind of service you’d expect at a crowded airport, not a high-end hotel. We showed up around 2 PM and asked about early check-in. They said they’d call us when our room was ready. So we left — carrying all our luggage around downtown Portland for hours. No call ever came. By 6 PM, we finally called them, came back, and were told they couldn’t find our reservation. We didn’t get into our suite until after 8 PM. At that point we were tired, uncomfortable, and honestly confused by how disorganized it all felt. The Club Lounge was one of the main reasons we booked the suite. But because of all the delays, we barely got to use it. When we brought it up, they offered us a $150 dining credit — which was nice… until we tried to use it. We had dinner that night, and when it came time to pay, they told us the credit couldn’t be applied because there was no card on file for incidentals. That would’ve been fine if anyone had actually asked us for one at check-in — they didn’t. So we left the restaurant and had to go back down to the front desk and spend another 45 minutes getting it figured out. The next day was just more of the same. We asked about extending our stay and were told our suite had already been assigned to someone else. So we made a new reservation online and went back down to switch it over — and once again, no one seemed to know what was going on. A staff member named J told us we could hang out in the spa while they figured it out and said the day passes would be comped. So we went up there… and were told by spa staff they didn’t know anything about it. We were sent right back down. At this point, it honestly felt like we were on a loop. We talked to the manager, Benjamin. While we were speaking, I told him I needed a second to grab my partner because I didn’t have my hearing aids in. He looked at me and said, “Oh… sorry to *hear* that,” like it was a joke. Maybe it was, but in the moment it just felt rude. We weren’t looking for a punchline — we were trying to make sense of the stay we were still stuck in. He said he’d check on the spa passes. We waited in the lobby until 4 PM. Still nothing. So we called the spa ourselves — only to find out they closed at 5. So again, even if they had followed through, it would’ve been a waste. They ended up putting us back in the same suite — but this time, without concierge access, even though that was part of our original booking. We didn’t even bother saying anything at that point. We were just over it. The whole trip felt like a loop of miscommunication, delays, and “we’ll follow up” — with no follow-through. Not once did it feel like anyone really had it under control. We were just bounced between departments, waiting on things that didn’t happen. I’ve stayed in cheaper places with better service and clearer communication. It’s disappointing, because we chose the Ritz-Carlton for a reason — and they just didn’t show up for us.

The best place in town

Matt is the most kind concierge gentleman I have ever met! Always greeting us with the most charismatic personality. Tiara is fabulous at the front desk and super helpful!