Basingstoke Hotel

The best hotel I have stayed in so far

Very comfy

This hotel definitely exceeded my expectations. The staff were excellent. The food was good and the room spacious and clean. The lounge was cool and comfortable.

The upstairs rooms were extremely hot. We had a downstairs room which was ok with a fan going. If climate change continues with very hot summers, air conditioning will have to be considered.

Cannot fault any of the staff - All were presented neat and tidy and very polite. Breakfast was okay, depending which Chief was on.

Our first room was ok other than the banging of the kitchen door all through the night 😡. The music playing in the ground floor space could also be heard in our room ( was like having a radio on in our room) which was room 407. I made reception aware of both issues, and ask to change room, reception apologised and moved us to a different room. Didn’t eat evening meal in the restaurant as it was Buffet, we went over to The Hogget Pub ( 5 mins walking distance from the Hotel) We remember this hotel from when we lived in Hook many years ago. It does need to be updated and the Courtyard a good tidy, but that would not put us off staying again.

Orasul

Prosoapele nu le schimbă nimeni iar camera lasă de dorit. Nu a fost renovată de câțiva ani buni. Foarte slab!!!!

The bed was huge!

Breakfast was ok, it wasn’t the best cooked breakfast. The cleaning staff were rude, we walked past them in the morning, we said good morning and they carried on speaking in their language, a member of management was also among them too. The room was clean but we had ants in our bathroom, mold on the ceiling. Needs a bit updating. The hand moisture was with the shower gel/shampoo over the bath. (Weird position). No spare pillows in the room & no phone to contact reception .

Bedroom was spacious so was bathroom. Reception was friendly

Breakfast was basic i.e. it would have been nice to have a selection of breads & larger pastries & a selection of yogurt's. Staff seemed stressed

This is a great a hotel for the money. Staff are very professional and friendly. My room was over the bar area so some noise pollution but nothing that stopped me sleeping. Bed was very comfortable and the mini fridge in the room is a god send. Plenty of plug sockets too. So good I have booked for next week.

There is a fire door on top floor to the 400 rooms that could do with the auto-closer adjusted or changed as it slams very loudly. But that is a small complaint.