Holiday Inn York by IHG

The staff were friendly, knowledgeable and welcoming and went out of their way for you especially the Manager we saw on several occasions who asked about our wellbeing and engaged in conversation. He also went out of his way to book us a taxi. The location was great, quiet with lovely well kept grounds,with parking and not too far from town

The room could have been cleaned better needed a really good hoover and a lot of dust. Old telephone no longer working, standing lamp not working,painted poorly like in a rush. Bathroom though nice was small so the door is not suffice for it should have a folding door. Can sit fittings of the sink underneath and the seal is not done correctly around the sink underneath the sideboard making it smell damp. I didn't complain didn't feel the need as only there a few days, I had seen cleaners in the morning working hard but maybe 228 I stayed in had not been thoroughly so prior to arrival. I was also asked if wanted to upgrade to add breakfast, I said I hadn't added as no gluten free options and told their was so for the steep price on first morning when I asked for gluten free porridge I was told didn't have gluten free options which I pointed out was on the menu so they did go and source it from the kitchen and did every morning. But there was not much option in the gluten free area and Sunday morning was one piece of bread with the expire date of day before. My mum did not enjoy breakfast any morning and would complain to me it was cold. The lifts need looking at the grills cleaning as the doors are slow to closing. I work in estates for the NHS as a Decontamination Manager so everything I've commented on cleanliness of roll and lift and paintwork is within my day to day job role. But in all I enjoyed my stay I just think there's a few tweaks needed and I can't fault the staff who were the best part of the hotel as well as the beautiful kept grounds. I will stay again despite my lengthy response as Im planning to come back later in the year.

Location

Connect to city

We hebben dit hotel op onze roadtrip Schotland Engeland geboekt voor de door reis. Het heeft een lift. Voor mensen met veel bagage en slechte mobiliteit is dat ontzettend fijn. Kamers zijn prima. Schoon... Personeel weinig mee te maken gehad. Ontvangst receptie prima.

Kamers iets gedateerd. We hadden deze kamer geboekt ivm de airco. Het is momenteel in de uk ontzettend warm. De airco schakelde zichzelf iedere keer uit. Ontzettend vervelend en de temperatuur in de kamer liep enorm op dus het slapen was vreselijk!! We moesten snachts iedere keer opstaan om die airco aan te zetten.

There was a good wide choice of breakfast. The beds, including the sofa bed, were made up ready when we arrived. It was quiet. Free parking.

The size of the shower room was ridiculous: much too small, especially for a family to use it. You couldn’t even walk into it properly around the door. Also, no free guest WiFi in the rooms to use.

Lots of outdoor seating to make the most of the gorgeous weather we had. The staff were so friendly and welcoming, we had a wonderful break.

Didn't get the bed made but did get clean towels.

Location excellent. Very clean and comfortable. Good parking.

WiFi was patchy in our room but I think this was exceptional.