Stadthotel Regensburg

The room was clean

Getting inside the room was very difficult no proper guidance

N.A.

We were not allowed to enter premises although we paid.

There is nothing to like about this so called “hotel”. It looks like army barracks fro outside as after we booked and payed for 3 rooms (around 22.38 ) and asking for check in 22.00 to 23.00 nobody was there to let us in . We stood the night in the cold outside with children talking with an answering machine 6 adults and 3 children. No one to talk. While we were waiting another family was taking trips around the building as they were left outside also. No answer from booking.com also, not sure if we will get the money back as it was non refundable. Is just a nightmare. I would advise to stay away. Is just pure evil.

Stay away, stay away, stay away!!!! Is just a nightmare you would not want for you or your family!!!

Absolutely nothing, I do not recomend.

Here I can write a lot more than 3 sentences. The prices are for 3 star hotel, but the bed sheets and towels were dirty, cold in the room. The bathroom was dirty, but I couldn't use it anyways because there wasn't any type of heating in the bathroom. Also the bathroom floor were stainted.

The location was in the center and close to all facilities. The best thing was check in. The pin code and the room number were sent to us by sms and no special check in was not required that was good for us as we arrived in early morning. Similarly no special check out was needed that made our stay super easy. The cleaning was upon the request and very effective.

When the room is supposed to have a new guest, it must be cleaned and ready, that was not my case and I had to wait till cleaning.

The location was convenient for the purposes of my trip. I did not like anything else, and there were things I intensely disliked.

The hotel offered no breakfast and there was no internet. There was no hotel staff present on location, not a single person! A manager (or owner, I am not sure) was available on the phone but he told me he was physically in Austria and would not come to attend to any problems that occurred during my stay. One major problem occurred at the very end of my stay. The hotel parking lot entrance bar was open when I drove in, but shut when I had to drive out. Calling the manager/owner was useless because he was away. He did absolutely nothing to help me drive out except recommending that I should stop a random car on the road and somehow persuade its driver to start entering the parking lot so that the bar would open again, during which time I could quickly drive out. This helped, but why the hell should I have had to put up with all this inconvenience and waste of my time?!! The manager/owner sounded unfriendly, unhelpful and unprofessional. He took my money alright, but was not there to deliver the service in full. He never apologised for inconveniencing me, citing instead staff shortage for which he blamed German politicians and the general state of disrepair in Germany as he saw it. I strongly recommend booking.com to de-list this hotel and fine it if possible.