Ardencote

Location

Rooms very tired, old fashioned shower, double bed was 2 put together and uncomfortable. Food menu lacked much choice and was same all week. Quality of food was very good though.

room clean and good standard although tv remote did not work

very impersonal- only interested in weddings and golfers. For the price not good enough- a 3 star hotel in my view compared to others . Breakfast terrible pre prepared - not good enough and 1 star for that - with poor choice.

Grounds and location

Poor spa that was an extra cost to just use the facilities which we poor, the breakfast was not great with limited veggie options.

We recently stayed at The Ardencote to celebrate our wedding, and sadly, the experience was hugely disappointing not because of the venue itself, which is beautiful, but because of the attitude and behaviour of most of the staff. From the moment we booked, the customer service left a sour taste. The online booking staff were extremely hostile, blunt, and spoke down to us as if we were an inconvenience rather than paying guests. Unfortunately, this attitude continued in person. Upon arrival (in full wedding attire) we weren’t greeted with so much as a “hello,” let alone a “congratulations.” It was clear that our special occasion meant nothing to the staff, who were cold and disinterested throughout. To make matters worse, there was no help offered with our suitcase, which we had to retrieve ourselves at 1am. The overall treatment was far too informal for a place that markets itself as a luxury destination and for the price, we expected far better. The one saving grace was the restaurant. The staff there were a complete contrast: friendly, warm, and accommodating. We managed to book a table last minute, were made to feel welcome, and were even surprised with a lovely congratulations dessert, a gesture we deeply appreciated. The spa was also a highlight: peaceful, beautifully maintained, and easy to book. It’s such a shame that the hotel staff, particularly those at reception and in bookings, let the experience down so badly. With a change in attitude and customer service training, this could be a truly special place. As it stands, I wouldn’t return or recommend it for any special occasion.