Hyatt Ziva Puerto Vallarta - All Inclusive

We recently stayed at the Hyatt Ziva in PV and, overall, I’d rate it closer to a three-star. Cleanliness wasn’t great, nothing terrible, but definitely below what you’d expect from a Hyatt. The food was fine overall, nothing special, but the Italian restaurant was actually really good and a standout. Shoutout to the staff for great service in this restaurant! The pools were a big letdown. They’re small, not very well maintained, and get crowded fast. The cabana situation is also frustrating—you basically need to pay for a cabana to enjoy being poolside, but they’re almost always sold out. The club lounge didn’t feel exclusive but we still enjoyed it plenty! Worth the upgrade in my opinion. Overall, the vibe just wasn’t my jam—it lacks the polish and feel of a higher-end resort. The beach, though, is amazing. Easily the best part of the whole property. If you’ve stayed at a really good all-inclusive before, this one just doesn’t compare. It feels pretty low-end for a Hyatt.

We just returned from a beautiful vacation at this hotel, and overall our stay was very nice. The highlight for us was definitely the beach and the sea — absolutely the best part of the property. The check-in process was smooth and very accommodating to our needs. A special thank you to Luis at the front desk and Gabriela, the manager, who assisted us with the cabana rental. We stayed in the regular section (not the club level) and honestly didn’t feel like we needed an upgrade. The cabana rentals are heavily advertised, but for our needs, they weren’t really worth it. We booked one for two days. While we received great service from Israel and David — who were very attentive, especially with the kids and their drinks (they loved the coconut drinks!) — the cabana itself got too hot and sunny. I had to cover it to create more shade, and the kids only used it briefly. The cabana menu was mostly fried snacks and sandwiches, so if you’re looking for healthier options, the buffet is a much better choice. Cesar, the cook at the buffet, prepared fresh grilled fish and steak for us daily — exactly what we were looking for, and it was always delicious. The buffet service was also excellent. Hector, Angel, Soledad, Sandra, and the rest of the staff were very hardworking, constantly moving and making sure everyone was served quickly and efficiently. We really enjoyed all the restaurants, but surprisingly, our favorite was the Mexican restaurant. Even though we don’t usually eat Mexican food, the experience there was excellent. The service was very personalized, and Joel and Edy made sure we were very well taken care of. The grounds were very clean and beautifully maintained. One thing we really appreciated was the pool towel service — the towels were thick, high quality, and available without needing cards or worrying about limits, which made things much easier when traveling with kids. We also loved the smoothie station, especially the fresh papaya smoothies we enjoyed daily. Our room was cleaned every day and kept in great condition. The kids used the kids’ club a few times — there were some nice activities like cooking classes and sandcastle building, although many activities were indoors, so we didn’t use it as much. The staff there were very kind and responsible. I especially appreciated that when I allowed my daughter to come back on her own, they made sure she was safely taken care of and escort her to our sun bed . Overall, a very enjoyable stay with excellent service, beautiful surroundings, and a fantastic beach experience.

I had a great vacation the Hyatt Ziva. The location is on a wonderful stretch of beach and is very private. My room was wonderful with an ocean view and balcony. The buffet was very good and the staff were tremendous

Everything was perfect, the staff is exceptional ! Exception… You should have a piano bar or a band at night for the apéro not only at the sport bar where all the kids are at night, it will be greatly appreciated. Thank you

Stayed 5 nights at the Hyatt Ziva and enjoyed each day on the beautiful private beach with cool blue water. Lots of food options, some were hit or miss but overall enjoyed the diversity of options. Blaze is right on the water with amazing sunset views for dinner and morning breakfast. Highlights is a nice mid day lunch bar with great drinks. Alondra and Saira provided A+ service. Beach service was quick and cabana rental was worth the extra money. Overall would highly recommend and will definitely visit again in the future.

We originally booked a nine night swim out room through WestJet Vacations. Upon check in, due to low resort occupancy, we were offered an upgrade to a Penthouse Suite for the duration of our stay at an additional cost of MXN 31,778 (approximately CAD $2,500). Based on Hyatt’s reputation and the premium nature of the accommodation, we accepted the offer in good faith. While the ocean view from the Penthouse Suite was undeniably spectacular, the condition of the suite itself fell significantly below expectations and was inconsistent with both the cost of the upgrade and Hyatt’s five star positioning. Throughout our stay, we encountered the following maintenance and cleanliness deficiencies: • Toilet paper holder separating from the wall • Shower wand non functional • Tiles detaching from the plunge pool • Patio furniture cushions severely faded and deteriorating • Patio concrete structure visibly stained and worn Individually, these items were disappointing; collectively, they pointed to a suite in need of substantial maintenance and capital reinvestment rather than one being marketed as a premium accommodation. Most concerning, however, was a persistent and extremely unpleasant odor in the lower level of the suite. The odor was severe enough that we often felt compelled to move quickly through the area to reach the bedroom level, detracting materially from our comfort and enjoyment. This issue alone rendered the lower living space largely unusable and is not something one would reasonably expect at any Hyatt property, let alone in a Penthouse Suite. In addition, food service follow through was inconsistent. On multiple occasions, dinner dishes left in the hallway overnight were still present the following morning—an experience inconsistent with industry standards and the elevated guest experience Hyatt is known for. At checkout, we raised these concerns with the front desk. Unfortunately, the response lacked urgency or ownership, and the only remedy proposed was a nominal offer of Hyatt Points. We clearly communicated that points would not be an appropriate resolution given the nature of the issues and the additional cash expenditure incurred for the upgrade. We were advised that a follow up email containing a compensation proposal would be sent; however, this communication was never received. I would like to emphasize that the staff, dining experiences, and beach offerings were outstanding, and the service provided by your frontline team was warm, professional, and genuinely appreciated. That said, guest rooms—particularly those carrying premium upgrade pricing—are a core component of the overall guest experience. At present, based on our stay, the Penthouse Suite condition aligns more closely with a three star standard or below, rather than the five star experience associated with the Hyatt Ziva brand.

Would go back in a heart beat. Gorgeous location, incredible staff, and great food. If your kids arent interested in the beach or pools they might get a little bored. For the younger ones, Kids Club rocked and the staff there was incredible

This hotel is beautiful, clean, and the staff was amazing. The beach is stunning and so nice to swim in - no rocks! The only issue we had was the food. The service was very slow in the specialty restaurants, we received incorrect or missing dishes, and the food was always cold and often bland. This may be due to fewer staff working with regard to the situation in PV two weeks prior. The buffet was great, but not open at night. The only restaurant we enjoyed was the Italian one, but again, the food was cold. The pools are extremely clean - everything at the resort is super clean. The daily entertainment and shows were awesome. Room service food and cabana food was also tasty and hot. If anyone has any food allergies, BE CAREFUL at the buffet. Our son ingested peanuts in a chicken dish at the buffet and lost out on two days of his vacation due to illness. There was no indication that peanuts were in the dish.

This place was wonderful! The staff were so accommodating, and the food and restaurants were tasty. The beach is difficult for vendors to reach, so only a few were present, and they were not annoying. The beds are comfortable, and the water in the pools and the ocean is warm. Lots of choices to drink and eat. Watching the sunsets and Pelicans diving for fish were amazing. Our family of 8 adults had a truly memorable and wonderful time. The temperature in March was perfect, not too hot and not too humid.