Beach Club Palm Cove 2 Bedroom Luxury Penthouse

The location was great and apartment had great facilities

The cleanliness of apartment was pretty poor. Lots of dust around. Maintenance definitely needed to apartment

Location was fabulous, view from our balcony was superb and the private jacuzzi was amazing!

Apartment needs a little maintenance and we had to re-wash cutlery and dinnerware as they weren’t clean.

The location of the resort is great and very handy for walking to everything. The property was clean and easy enough to find your way around. Pools were great and staff friendly.

The stairs were hard work....

The resort that this property is in is beautiful. And the location can’t be beat. The fact you get an undercover car park too is great.

I think calling this listing a “luxury penthouse” may be a bit misleading as the property as others have also noted is a little “tired”. Firstly the apartment is on the third/fourth floor and there is no lift- we had a 76year old and baby in a pram that this information would have been good to know when booking if it could be highlighted a bit more- we had to lug prams and suitcases up which was difficult. The air conditioning was broken and for the first 3 days of our trip we had only the fans to cool the apartment. We requested early check-in which was confirmed in the app but then not followed on the day and we had a car of groceries and a sleeping baby that we had to just wait around. The host/cleaner was nice to let us in to drop our bags early but it was still being cleaned. The bathroom doors in the main bedroom do not close (despite having a lock on them) there is a few inches gap between them, the external sliding doors also get stuck and require a bit of strength to use. We were supposed to have 2 key fobs but due to previous guest (acknowledging this is not the host fault) loosing a key we only had the 1 meaning we had to move around as a group until the cleaner could give us a spare fob a couple days in to the stay. There’s marks and scratches on the wall, chips in the counter top near the stovetop, and no pantry storage.

Being at the beach club is wonderful, the facilities are great, including the pool bar but please know this apartment is NOT run by pepper and is very mediocre. Parking a nightmare. Poor communication throughout stay and prior to stay.

It’s hard to review, because peppers the facility is amazing and we would stay again, however this apartment is not up to standard at all. So reading on other reviews I can confirm that nothing has been actioned for this apartment. There is still the big gap in the toliet ( so no privacy) the kitchen is falling apart… broken stone on stove place, cracked and dirty tiling , appliances so old that you can’t read or work then and not proper stuff to cook with, even basics like a strainer isn’t available. The cleanliness is bad, inside cupboards dirty, dust built up so badly on fans, air conditioner leaking onto range hood . Door to access apartment is on the verge of being broken and doesn’t lock properly. Little baby ants everywhere in the kitchen and upstairs where the spa is gross. Communication with however is managing this apartment is absolutely horrid. They only answer messages if they want to, so if you ask anything they don’t like they just ignore you. I picked this up prior to our stay and it made me nervous that the experience wouldn’t be great with them. Only good communication is them letting you know when they are taking a payment lol. Parking is INCORRECT and many people have complained about this in reviews below. If you have a car, do not follow the welcome letter, it’s not correct, I’m pretty sure whoever is running this apartment has never actually set foot in the place. So ignore the letter, we talked to the resort directly, you can park in car park 6 and there is a carpark for your room. Ignore the crap map they give you it’s not correct. If you arrive prior to 2pm, they will not let you in the apartment, which is fair but I kept messaging them asking if we could store our bags somewhere until 2pm as I flight arrived at 9:45am. They couldn’t be bothered to reply or assist. I can tell you the staff at peppers were accommodating and will hold your luggage for you.

great location - great pool bar

stairs

Position overlooking pool.

It was filthy, run down and desperately in need of repair in many places.