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6.2 / 10 Guest Rating

Oakstays City Centre Gem

81-85A Clayton Street 19 Hampton Gardens, Newcastle upon Tyne, gb

Oakstays City Centre Gem - main view

About the Property

Central Location
Oakstays City Centre Gem offers a prime location in Newcastle upon Tyne, just a short distance from major attractions like Newcastle Train Station, Northumbria University, and Utilita Arena. With an inner courtyard view, guests can enjoy a peaceful stay in the heart of the city.

Modern Amenities
Each apartment at Oakstays City Centre Gem features a terrace, fully equipped kitchen, flat-screen TV, and a private bathroom with a walk-in shower. Guests can also benefit from free WiFi, ensuring they stay connected throughout their visit.

Nearby Attractions
Conveniently located near Theatre Royal, Sage Gateshead, and St James' Park, guests can easily explore the vibrant cultural scene of Newcastle. Whether visiting for business or leisure, Oakstays City Centre Gem provides a comfortable and convenient stay.

Book your stay at Oakstays City Centre Gem for a memorable experience in Newcastle upon Tyne!

Facilities & Amenities

Parking
Non-smoking rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.2
Good229 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the comfy beds.

Categories

Cleanliness3.6
Service7.1
Location8.6
Room Quality4.6
Amenities5.6
Value for Money4.0
Food and Beverage9.1
Overall Experience7.1

Select topics to read reviews

D
duncangbGB
Verified booking
extended_group
Standard Room
Stayed in Jan 4, 2026

"Good"

1.0

Dangerous and not compliant o electrical & fire safety regulations.

Helpful?
T
TraceygbGB
Verified booking
family_with_children
Standard Room
Stayed in Jan 3, 2026

"Did not actually stay as could not gain access to property despite contacting the hosts"

1.0

Unable to access keys via key safe at property, despite contacting host directly. Did not gain access to property

Badly lit, approach to property was dirty, not pleasant and did not feel safe. I had to find and pay for alternative accommodation as unable to gain access to property. Still awaiting refund of £200, despite contacting and having long telephone correspondence, directly with Booking.com. The booked stay was 11th to 13th November 2025 and it is now 3rd January 2026, I am still “out of pocket” by £200.00. I am still awaiting communication from Booking.com regarding the above issue. I am very disappointed and becoming very impatient regarding the situation. I am hopeful to receive a full refund and the issue to be resolved forthwith.

Helpful?
P
PipergbGB
Verified booking
couple
Standard Room
Stayed in Nov 5, 2025

"Good"

1.0

The beds were very comfy

Everything else. Hidden 'security deposit after booking' Stained and broken couch, water damaged bathroom, holes in floor, and many more other things. Its also only single glazed, so is very very noisey

Helpful?
M
MuzhdagbGB
Verified booking
extended_group
Standard Room
Stayed in Oct 31, 2025

"Good"

4.0
Helpful?
J
JULIANNAgbGB
Verified booking
family_with_children
Standard Room
Stayed in Oct 27, 2025

"Good"

1.0
Helpful?
S
Scott AgbGB
Verified booking
family_with_children
Standard Room
Stayed in Oct 2, 2025

"Expensive for what it is - and underwhelming"

5.0

Self Catering -They gave me the wrong code - lucky a guy outsid the block having a smoke gave me the correct one

TV not working - reported it on arrival - followed the instructions by videoing it and sending on WhatsApp (you're not allowed to call them - they acknowledged the fault and then..........Crickets - no TV for the weekend

Helpful?
L
LuciangbGB
Verified booking
solo_traveller
Standard Room
Stayed in Sep 30, 2025

"I wouldn’t stay again"

4.0

Good location

The apartment was very dirty. Full of dust and spiders. Upon arrival the stuff ask how I would like the beds. Didn’t seems to be received my request I ask for a 2 double beds, when I got there were 4 singles. How ever this is the second time me staying there and seems like they have not improve anything. Even the toilet brush was the same like 1 year ago. Broken and full of s***

Helpful?
A
AlessandroitIT
Verified booking
extended_group
Standard Room
Stayed in Sep 29, 2025

"Good"

1.0

nothing only the positions is good

all

Helpful?
R
RosiegbGB
Verified booking
extended_group
Standard Room
Stayed in Sep 18, 2025

"We didn’t actually stay, we left on the first night"

1.0

Nothing?

Unclean, dirty stains everywhere, misleading pictures and unable to contact the property (not shocking because the apartment was disgusting)

Helpful?
C
ChristophergbGB
Verified booking
extended_group
Standard Room
Stayed in Sep 15, 2025

"Very Good"

7.0
Helpful?
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