Old Kipper Cottage

Good location

Cottage was tatty and in need of basic repairs, bathroom was grotty and house in general was full of spiders and cobwebs

Location was perfect

I treated my family to a weekend away in Whitby for my mother's birthday. On arrival, we were greeted by a smelly, overflowing bin in the small courtyard, with three additional bags of rubbish left outside it. I was assured via text that the owner was aware of the issue and was arranging for it to be dealt with. However, nearly 48 hours passed, despite several messages, and the waste was still there. The smell and the flies, both outside and inside the house, were terrible. I have visited Whitby many times and stayed in several different properties. Sadly, while this accommodation is in a perfect location, it feels tired and in need of some care and attention. Improvements are needed in the alleyway, courtyard, kitchen units, flooring, carpets, and bedrooms, to name just a few areas. The location is excellent, but unfortunately it is let down by poor maintenance and a lack of attention from the owner.

Location was perfect and everything was within walking distance

not enough towels left for a whole weekend, it was one per person, and the towels had stains on them. sofa and bed decorative cushions need a freshen. parking not great, the instructions where not very clear. the bin was full of nappies on our arrival and this resulted in a lot of flys in the garden area.

The cottage was in a great location, a short walk to the beach and centre of town. Lovely to have brew making supplies provided.

Location and space for 5 people easily

All good but needs more electrical sockets

Easy instructions to follow

Very difficult to open the door, I struggled to turn the key and open the door so had to use the french window access

Very pretty old traditional property in nice location

Broken windows, not been looked after at all. Loose cheap handles on some poorly made cupboards. Not secure as lounge windows can be opened from the outside street as locks don’t work. Very sloppy finish overall. Decaying shed in yard and patio doors that didn’t work. All compounded by a radiator in the lounge exploding boiling hot water under high pressure in to the lounge at 1am. Emergency numbers did not work. Had to contact booking.com at 2am to try and get help. Owner turned up around 3am took a look and summed up his visit by leaving and saying there was nothing he could do. So by 3:30am we are left in the same position on our own only to then have to have a plumber visit at 6:30am. Not a holiday. All promises of refund dashed by a very insulting offer of compensation that had to be chased. Not sufficient for the state of the property or the incident with the radiator which wrote off 50% of our holiday due to lack of sleep which is difficult in our family due to our sons disabilities. Booking.com also do not support the consumer in situations like this so buyer beware here. It comes with quite a high price tag for a property that is just not taken care of.

Very quirky place only a few hundred yards from the beaches and promenades. Kitchen and bathroom facilities were more than adequate.

Parking wasn't great and the neighbours seem very intolerable of you pulling up just to unpack.

Everything