Charles Hope Southampton Waterside

Firstly. I was very dissapointed that I didn't have the original apartment that I had previously booked at woolston. There was a lot of confusion about my change over with folk continuously asking ne over and over again to make payments for breakages which I had already made. The address given forvthe City apt could have been better as even taxis couldn't find it, and eventually it took me quite a while trying to access the place!!!!

I didn't like the balcony as there were no chairs to sit on, to look at nothing but a dark wall. With pigeon poo everywhere, plus dog ends tucked into corner of the floor. The apartment was fine, but not what I'd have chosen .

Lovely and clean comfortable and all the facilities you need

Quite a lot of messing about to get in for the first time then organise parking etc. Once in and settled it’s good and the staff are only a phone call away

Location is great The staff is wonderful The condo is excellent

No air conditioning

Very clean and cosy apartment

Was perfect

The apartment was beautiful, lovely and clean and comfortable

Nothing

Views from lounge of big ships and water life, balcony fabulous, immaculately clean, quiet, relaxing, high grade furnishings, size of apartment was massive, tea/coffee facilities available on arrival, liked the key fob. Excellent location for portsmouth sightseeing, we visited Mary Rose and other naval ships. Used car park opposite short walk away.

Small comment to housekeeping to provide dustpan please.

Quick and easy check in amazing property with great views

Amazing property just like the pictures

Apartment was clean and neat.It had a beautiful view of the sea..Only trouble with the dishwasher which wasn't resolved till we left.........................................................................................

The views are great and the place was very secure.

Firstly, there is no unloading area next to the property, which when you are self catering, have a lot of stuff to get from the car to the apartment which meant quite a few trips. Not ideal. Secondly, the process for collecting the keys is not very good at all. We needed to speak with an employee who then, whilst on the phone unlocked specific doors as we reached them. However, this relies on 2 things. firstly, you have a mobile phone and not everyone has one, and secondly, the phone signal is poor and we as we got into the lift and reached the ninth floor we lost the signal and could not get through the next set of doors and was not able to reconnect the call without having to go back down to reception, with my family stuck at the top door. This was not a good start of the stay and after a long drive was very disappointing and a lot of hassle. We were not the only people to have had this problem. we would not stay here again due to these issues.