Bridge of The Gods

BEWARE!!! THIS PLACE IS A SCAM!!! We showed up to check in and no one was there. Tried contacting them for hours and ended up getting a new hotel because it was so late. We needed a place for our family to sleep last minute and luckily we found a hotel in another town and we commuted back and forth for wedding events. A massive inconvenience. Somehow we were still charged a full stay and they refuse to refund us. Specifically, the property manager who checks people in. She claims: she can’t issue a refund, only the owner can and he won’t. She refused to give us the owners contact information as well. She also mentioned she has seen this happen multiple times (interesting because she is the one not showing up to check people in?). If you read other sites reviews, you will find similar stories. We used a travel site to book our stay and tried getting a refund via the travel site. They called the motel, and the property manager lied and claimed we never showed up. If we didn’t show up, how did we get her cellphone number (not office) which is posted on the office door? We didn’t realize we needed to document us standing on their doorstep. To be honest we didn’t expect this to get to this point. Beware of this place, I would consider it a scam. We went our entire vacation short on cash because of this. Book at your own risk.

Charming Cabins, yes maybe 25-30 years ago. Stains, uneven floors, stairs to office, no hangers on the clothes rod mounted in a nook. Poor paving in parking area. Counted 4 cats roaming property, one of which tried to get in the room. Internet only worked when standing in the parking area.

Rude staff worker that did not let us check in until 4 hours after check in time.

Restaurants walking distance from hotel.

No one was there

We woke up to ants all over our room. My husband had dropped a couple fries accidentally and the whole room was infested with ants. Management didn’t seem concerned when I let them know, nor where they apologetic. In fact, they charged me $100 fee citing there was food “everywhere” which wasn’t further from the truth. We threw all our garbage in the garage can, put all towels in the tub and tidied up before we left. I called to enquirer about the fee and was asked to call back. Customer service is negative starts, the place is worn down and dumpy and reeks of cigarette smoke. Do not stay!

Horrible experience, I booked through Expedia a couple weeks before I was due to check in. On the day of check in I arrived and was told I they don’t know how I reserved a room since they didn’t have any. When I said why wasn’t I notified weeks ago or today they just said we had a computer glitch. Then proceeded to tell me they only were sent my reservation that morning. The front desk lady wasn’t willing to help at all, and even said they couldn’t cancel or refund and I had to contact Expedia but wouldn’t give me any official receipt that I had no room.

There was people fighting outside the door and also brown stains on the white sheets

How this motel got anything but a one star review blows my mind. Besides being incredibly outdated, it just looks like this place gave up on life. It should be closed down and given a few weeks of love to get up to par. We paid $130 to stay here and didn’t even make it through the night, we literally just packed up our stuff and left by 10pm.

I was given the wi-fi password and it only worked while I was in the office. Our room only had one coffee cup and no toilet paper. When we went to the office to request these items there was never anyone in the office and they didn't answer the bell or the phone. The room was small and the furniture was crowded into the room. I will never stay there again!