London LuXXe Suites & Apartments - London Heathrow Airport, Terminal 1 2 3 4 5

Ghosted me never got the instructions was left in the parking lot of the building and having to get an Uber out of there to go to an actual hotel

It had plenty of space, and the communication with the staff was good and they replied fast.

It wasn’t cleaned, there was dust in most places.

We were never able to enter the property, as the host did not provide the apartment number.

We never received the key, despite trying to reach the host.

Lack of working air conditioning, broken lift, non draining shower, uncommunicative host, misleading location information.

Nothing - HORRIBLE! DO NOT BOOK THIS SCAM!!!they cancelled our booking when we were downstairs after having sent us messages with instructions for check in only hours before. Absolutely horrible, standing in the rain and cold at 930PM with three toddlers and my wife after getting off a series of planes from Australia. What an absolute joke, so rude and inconsiderate, unbelievable. I called the building management and they said they get calls like this all the time from people booking with them and were so frustrated. AVOID AT ALL COSTS

HORRIBLE!!!! DO NOT BOOK!!!

So unprofessional. Ran by people who don’t know who to own a business. liked nothing.

On arrival was told on whatsapp after I had to message, that my room was not available because of damages. How is this my fault when all i want to do is check in? Pathetic. Didn’t even reply after when I requested a refund. Will be taking this to my bank for a dispute.

It was very modern

The door to the entrance was broken open and the elevator didn’t work and the pillows and blankets smelt like mold.