London LuXXe Suites & Apartments - London Heathrow Airport, Terminal 1 2 3 4 5

Comfy bed and good TV.

GRUBBY GRUBBY GRUBBY,

Smelt like cigarette smoke. No check in desk and didn't feel particularly nice or safe. Not that close to the airport (£25 Uber). Could hear people in the other apartments. Bed linen was cheap and bed uncomfy. Waste of money, would recommend a proper hotel over this any day. Will not stay again.

it felt like i was in a third world country. terrible location taxi couldn't locate it bed smelled from someone ele's sweat no staff. no easy return to airport.... just getting started.....

We couldn’t make contact through the number supplied and when we got there with an expensive taxi fair we received an email telling us the booking was cancelled We feel this is a Scam. Had to book elsewhere and pay a fortune for transport Another person arrived while we were there and had the same experience

Bed was comfortable.

There were no cups in the kitchen. Luckily, I had my keep cup with me so I could make a cup of tea. The staff were not helpful when I asked for help to get there without a car. It was suggested that I look on google maps. Turns out there is a bus stop right outside which would have been useful to know.

Nothing

Terrible experience. We booked this hotel after our flight got canceled at 11pm and we didn't receive any information regarding how to access the building or room except from the automated generic answer after the reservation was complete. On top of that, when I tried calling the establishment with the provided contact number, no answer. Finally, what was expected happened, we arrive in front of the building with no means to get in, no one to call or contact in the middle of the night and had to find a plan B at that point. Establishment finally answered in chat the following morning to ask if we were here and stopped answering when he realized we were not and thus, not his problem anymore

The communication was great and the checkin was easy. Apartments were as described

Dirty towels in the closet both apartments needed a bit more detailed cleaning. Alao the main front door of the building did not lock so didn't feel as secure

Roomy and well equipped and not expensive. Car a must.

Impossible to walk to, no hot water, inflatable spare bed