Static Caravan on Lady's Mile Holiday Park

Almost every thing.

The property was a bit grubby, mould & dirt in the shower, only 1 teaspoon, needs a new frying pan, everything stuck to it, couldn’t get the gas fire to work & the gas lighter was broken.

Location to where we needed to be.

Needs a deep clean and upgrade of fixtures and fittings. The shower was disgusting, grime everywhere. It needs a bottle of bleach and scrubbing brush. Stained upholstery & lots of dust, especially the fire place. Poor quality kitchen accessories. No clear instructions on how to operate the boiler. The shower…. If you can bypass the grime, the pressure is very poor. Also, the advert states that entertainment is included however when we checked in, we were told we would have to pay for entertainment passes. Also £5 per day, per person for swimming passes. However, we were there to visit family not use the facilities so it didn’t bother us. But could come at great added expense if you weren’t expecting it.

We could do our planned activities.

The caravan could have been cleaner and limited utensils in the van .

Very good

We had a fantastic time The caravan was very comfy, clean, spacious, and in a great location 👍🏻 The site has great facilities Restaurant, bar, shop, fish & chip shop, swimming pools, Kids play area

Nothing

Absolutely appalling experience - DO NOT BOOK THIS PROPERTY We arrived at the caravan park and headed to reception to check in as per instructions from the host. When we got there the reception was closed and so we called the site security number as per the sign on the door. We informed them that we were there for a private rental and we needed to be let through the barrier. The security guard was confused at why our host had not provided us with a pass or any instructions to get through and he said “Let me guess, is it Plot **? There’s a surprise!”. As you can imagine from check in we didn’t have the highest hopes for the property if this was the reaction of the security. Once we arrived at the property we found our hunch to be correct. The entrance to the property was steps up to a decking area, this was shabby and not maintained with weeds and brambles everywhere. Upon entering the caravan it was clear the whole thing is not maintained at all. The floors were filthy, carpets stained, dust lining every surface, crack in the window, kitchen tap with a constant drip, mould on the ceiling in the bedroom, beds unmade, bedsheets with stains and hair in them and toilet unflushed. From the photos we did not expect luxury, and expected a slightly dated caravan, however it is never acceptable to pay for a property to be left in such a horrific and unhygienic condition. We did not feel comfortable in staying in the property in the state it was in, so as it was the evening when we arrived we decided to quickly book a nearby hotel instead. We needed to find somewhere safe and clean for us and our 7 month old baby to stay. We contacted booking.com instantly to inform them of the issues we had had. No compensation offered from booking.com or the hosts, despite photos of all issues being provided. Steer very clear of this property, the hosts clearly do not care for their customers.

Good location, had all we needed and staff on site were great

Could do with a deep clean

The Caravan was clean and spacy, the facilities in the caravan were adaquate. Lady Mile reception staff were helful and polite and friendly

Lady Mile is a well facilitated Camp/Caravan Site in a popular Devon resort. However we were not aware that the Caravan was a private rent on the main camp site. The access instructions were not clear and the Keybox code was wrong to that was provided. The tap in the kitchen was leaking/dripping which was irritating, The single beds in the second bedroom need the matressses replacing as they were very uncomfortable and you could feel the springs. The electric facilities were turned on which was good but the Gas Combi Boiler was not and their were no instructions on how to start and use it. The caravan would benefit from a set of laminated instruction sheets to advise what is where and how to operate. The caravan plot site is situated close to the boundary of the site next to a busy road and is noisy.