Cathedral Quarter Hotel - Derby

The property was built n a really good location. I minute from cathedral where we attended a concert in the evening

The lift would only go up because the down button was broken, which was inconvenient from the start. The room itself was very dated and looked tired, giving it a rather sad appearance. The shower had very poor water pressure, with the flow being intermittent. One of the taps controlling the shower and bath also came off completely, and I had to put it back in place myself. When we arrived, the bath plug was lying on the side of the bath. We chose not to use it, as there was visible hair and grime around the plughole. There were also soap splash marks, built-up dust and dirt in areas that should have been routinely cleaned, such as the skirting boards, along with cobwebs hanging from the ceiling. On a positive note, the staff were always polite and welcoming, and the original part of the building is absolutely beautiful. It’s a shame that the condition and cleanliness of the rooms don’t reflect the charm of the property.

The beautiful old building is wonderful, the location is great.

Just needs some money spending on it,! It is tired and that is such a shame.

Staff, location and building

Very hot in our room

stay here purely for the location , was probably a stunning hotel once - lacks energy now

Lifts always broken to some degree Cleanliness - questionable at times

Ambience art nouveau. Reception area nice 😊 Shower great 😌

Needs shower mat cos slippy. No body wash in it

Beautiful looking property - it is over a 100 years old and was formally a bank and police station. There is an impressive marble staircase and beautiful stained glass windows above the stairs. The location is in a quiet road in the historic Cathedral Quarter, handy for local amenities, including the cathedral itself. The breakfast was tasty and well presented. The staff in this area were friendly and helpful.

The ‘front of house’ customer service didn’t meet our expectations. Because the hotel looked so grand, I expected much better customer service. We were originally put in room 20. This was a very small room with concrete and copious pigeon droppings for a view. There were many things we didn’t like about the room. However as we were only staying for one night we decided to put up with it. However, when we returned to our room two hours later, our room stunk of sewage. We reported it immediately, and were given another room. However, there was no explanation or apology. There is a tiny bar that serves a limited choice of alcohol and coffee. We came back to the hotel at about 10.15 pm. The bar door was open. Two staff members were in there watching TV and drinking alcohol. They said the bar was closed - this was a Friday night. The reception is rarely manned. There is a camera and bell to ring. However, to get someone’s attention, you have to ring a mobile number. We had to do this several times - I even called the landline in desperation.

Great location and friendly staff. The bedroom was clean with basic toilettries, tea/coffee and mini fridge. The bed was huge and comfy. Attended an event at Vaillant Live which is a 5 minute walk away. Also only 5 minute walk into town centre. Very grand building. Breakfast was adequate. Did the job for a night. I'd stay here again as the location is brilliant, the room was clean and comfortable and the staff were lovely.

The room was clean and comfortable but other areas not so, the stairs looked grubby, needed hoovering. The reception area looks dingy, smells badly off stale cigarettes, not a great first impression when you walk in. It's a beautiful old building but looking very tired and everywhere needs some serious upgrading and TLC. It could be something special and I'm sure it was back in the day. There are 5/6 free parking spaces on the hotel frontage so it's pot luck if you get one but there is a very safe multi storey at the end of the street 1 min walk away. Breakfast was ok, not much choice but the cooked breakfast was nice.

Bells from cathedral ecery 15 mins,awful