The Grey Gull Hotel

No hot water we’re never told at check in found out from another guest. Asked about electric shower in anokther room but was told they didn’t know what rooms had electric showers by reception staff.

The location was great. Breakfast was lovely and fab views across the bay. Good service and prompt.

The hotel is very tired looking and run down. Our room had clean sheets but bathroom tired looking and bits of fluff on the floor. The beds were lumpy. The door was not very secure. The corridor door had some smashed glass which was taped over. One of the reading lights over the bed not working.

Location

Had a lovely view of the loch for about 30 minutes ,two works vans parked up against our window for the duration of our stay. I complained to employee at desk ,said there was nothing he could do .

Location

Kitchen shut at 8/9pm no takeaways in local area and no option of getting sthing to eat in hotel after that time

Location perfect for our work purposes. Breakfast & Staff - Excellent.

Poor maintenance within Room #8 - Curtain Rail degraded, Pelmet missing a section & mid-section loose from fixings with risk of falling. Curtains not meeting due to issues with Pelmet & broken Curtain Hooks. Shower enclosure - Old Riser Rail left beside the ‘new’ Riser, held in place by one fixing. Fixing holes from previous fixtures unfilled in tiles. Gives a poor impression. No HW provision due to issue affecting the boiler at the weekend, two days before arrival. This remained the situation at departure two days later. Cold showers, whilst refreshing, are not for everyone & the price charged for this stay has not been adjusted to reflect the inconvenience. Food within restaurant was disappointing, mouldy, stale roll with soup, which was good. Fish & Chips was also poor, fish was wet & batter not to a suitable standard.

It was central and easy to get to with ample parking.

There was smashed glass in one of the fire doors. Our door sign was broken and there were wires that had come off the wall going up the stairs.

Location beautiful very run diwn needs investment smell off damp

Small room top of stairs 3 floors no lift and very damp

Property is in an excellent position but needs updating

First impression of outside with weeds growing and paintwork flaking Room allocated was beside a fire door which could not close and when we returned to room in the evening, no electricity We were given another room with a sea view which was adequate

Only really decent hotel in the area. The staff were very friendly.

No hot water. Was only informed of this on the day and very little time to book anywhere else. Did NOT like being on the third floor. We are in our 60s/70s and carrying suitcases to floor 3 was not great. The bed had a very strange mattress.