SO/ Sofitel Mauritius

Facilities are very exotic, rooms are beautiful and tastefully designed, nice big bathrooms and a view of garden and the sea.

We came with high expectations as Sofitel in Dubai has a great reputation for hospitality but we were left disappointed with the apathy and indifference of the staff with the exception of Raj and Harsh who were both very professional. The hospitality is superficial and doesn't not go beyond a smile on the surface. Looks like they are not used to catering to demanding Asian guests. Despite having a few Indian families on the property, the food esp biriyani and curries were served luke warm. Despite feedback shared with staff Mohnisha, this repeated next day. Their food quality and selection is not upto the standards we expected. Very ordinary for the prices charged. Our food experience at Radisson was way better. Reception desks line is usually busy, they don't call back. If a guest needs something urgently they will need to go upto reception. I requested room cleaning one of the days, had to remind twice before someone was sent. For the exclusivity the resort claims to offer, this is not the level of service expected.

Complimentary spa steam room a bonus.

Very rode staff

Nothing

Late check out case. We requested for the late check out reception associates they said to come back on the check out day and request if they will have availability then it’s possible. We went on check out day to the reception they rejected late check out saying that hotel is occupied and when they said we don’t take any payments for the l c/o I went through their website and checked that there was availability on booking rooms and options as paying for the late c/o we called reception and informed about being aware of the situation after the call they said you can come to reception pay and get it. What was the point of all ? It started quite perfectly and ended with disappointment

green Territory

Service, stuff (mostly men) not smiling, the beach is shallow, the air condition is slight blowing and doesn’t cooling as it has to.

Very clean and private resort. Staff are well trained and super professional. Really nice experience.

A little too south and no highway as direct access.

Fabulous....the rooms are superb. I liked the style.

The restuarant menu was quite limited