Phoenix Hotel by HHG

staff wass amazing, the room was very cute, breakfast was ok as well. staff was also very helpful in offering us a ride when needed. will come back if possible

nothin, all was fine

Breakfast is the best!

I would love to have an elevator. I don't mind walking in general but with heavy lugguage and ski boots. Steps are difficult to manuver

The location, staffs, spacious room, the mist sauna.

No elevator. We have to carry our luggages all the way to 2nd floor. Not a big deal though.

צוות מעולה דאגו לנו להכל והיו ממש נחמדים במקום נקי והארוחת בוקר מעולה הלוקרים ממש נוחים ומרווחים והמיקום גם אש מקווה לחזור לשם

אין מעליות

I like everything including the breakfast, staff and room size. We didn't drive a car and use their shuttle service to all booked restaurant, supermarket and ski field. The location is excellent as only few minutes drive to all area. Big room for a king size bed and other living room to arrange our two big luggage and to do everyday warmth up exercise before our ski. Shuttle bus service and easy to book and nice driver.

No Onsen facility but hot bath facility instead.

Friendly staff

Amazing hotel - way exceeded my expectations. Super friendly and helpful staff, clean, comfortable, warm and toasty, storage lockers and a drying room for gear, onsen, shower sauna thingy, walk into Hakuba, hotel shuttle to iwatake or happo, otherwise a short walk to adjacent tokyu hotel and onto the shuttle bus for other mountains, town etc. Breakfast was excellent.