Pana Nomad Kolsay

View. There was nothing else to like about this awful ‘unique’ property.

We were very excited for our stay at Pana. We booked for one night and before this we stayed in a yurt for one night. In all the agenda was to experience nature and hospitality! But we were left highly disappointed with the hospitality, service and facilities! The deluxe rooms are way below average minus the balcony and view! View is breathtaking! Our bags were helped with during check in, but while check out we had to drag them (with a baby in hand) then a staff member came and helped in! We had well in advance informed our departure, they accommodated 2 adults and 1 baby beside the drivers seat (since 3 people were already seated at the back of the car). The breakfast options at Tary cafe was only and only non-vegetarian while for vegetarians there were just three options ‘still water, juice and coffee’. While majority of guest in the property were vegetarian at the time of our stay!

My stay at Pana Kolsay on October 28 was one of the worst hotel experiences I’ve ever had. The room was extremely dirty — with stained bedsheets, filthy towels, and even insects and worms inside the room. It was shocking and completely unacceptable for a place that charges guests for accommodation. There were no basic facilities provided — no tissue, no kettle, and not even bottled drinking water. Guests are expected to go to the reception to collect drinking water in a glass, which is both unhygienic and inconvenient. The staff were unfriendly and unhelpful, showing no interest in guest comfort or cleanliness. There was no sense of responsibility or hospitality throughout my stay. On top of this, every time you need to eat, you have to walk down 150 steps to the restaurant and climb back up — a total of 300 steps per meal, three times a day. This is exhausting and very poorly planned for guests. Overall, this hotel is poorly managed, unhygienic, and completely lacking in basic standards. I would never recommend Pana Kolsay to anyone who values cleanliness, comfort, or service. The management urgently needs to take serious action to improve or stop advertising this a proper hotel

Расположение отеля. Единственное были проблемы с замком, пришлось ждать мастера,пока не наладят электронный замок. Зарядка батереи села, персонал мог бы и позаботиться об этом заранее. А в целом все отлично. Особо хочется отмннить ресторан Тарі- вот там действительно всё понравилось: интерьер, вид на озеро, персонал, вкусная еда и обслуживание ребят- официантов, особенно хочу отметить Даурена. Всем большой рахмет!!!!

bad

bad

Outstanding location and excellent breakfast

The hotel is in a pristine location with stunning views of Kolsay lake. It would also provide amazing views of the clear night sky, if only they didn't leave on the array of floodlights on the roof of the restaurant all night. Please do your guests a favour and switch off all un-necessary lighting so that we can fully enjoy the location.

Amazing location. High on the hill overlooking snow capped Mountains and Lake

It was dirty, dated n poorly finished.

Excellent view of Kolsay lake, our internet connection works well. The room is comfy

Rude terrible annoying staff working at the restaurant, breakfast was not prepared on time. Room curtain malfunction.